Profile and personal data

In Menu you find everything about you: your name, the language, your consents and your data. You can always download a copy of your data or delete the account.

Before you start

• At first sign-in the app may ask for two things: your First name and Last name (What is your name?, you can tap Not now) and to read and accept the Terms of Service and the Privacy Policy with Accept and continue.
• When the terms change, the app asks again: until you accept you cannot keep using AVIOFILE.

Edit your profile

1. 1Open Menu and tap the card at the top with your name.
2. 2Change Display name, First name and Last name. The name appears on flights, bookings and training records.
3. 3With Home base you search for your airport or airfield by ICAO code or by name. The clear icon removes the base.
4. 4Choose the Time zone. The Language changes by tapping it: it opens the same screen as in the Menu and the choice is saved at once.
5. 5Tap Save changes. You see "Profile saved".

Further down, under MY DATA, you find Licences & ratings (licences, ratings and medical certificate, with the attached scans and the sharing with schools and clubs: they are the same you see in Documents > PILOT, see Documents) and Connect calendar (see Connect your calendar).

Change the language

1. 1Open Menu and tap Language (App, emails and notifications).
2. 2Tap the language you prefer.

You see "Language saved" with the name of the language. The choice applies to the app and to the emails and notifications we send you.

Change the appearance

1. 1Open Menu and tap Appearance.
2. 2Choose Automatic (same as your device), Light or Dark.

The change is immediate and applies only to the app on this device.

Consents and privacy

Open Menu > Privacy & information. The screen has four parts. The version of AVIOFILE you are using is at the bottom of the Menu.

1. 1LEGAL: Terms of Service and Privacy Policy, with the version and the date you accepted them. Tap them to read. If there is a new version a notice appears: tap Accept the current versions.
2. 2COMMUNICATIONS: the News and offers by email switch is optional and off by default. You can change your mind any time. Service emails (invitations, expiries, security) are always sent.
3. 3YOUR DATA: Export my data.
4. 4DELETE ACCOUNT: Delete account.

To contact support open Menu > Guide and support: at the bottom, Contact support shows the support email address; tap Copy to copy it.

Export your data

1. 1In Privacy & information tap Export my data.
2. 2Tap Request my data.
3. 3Wait: the file is prepared in the background. Under YOUR EXPORTS the status goes from Preparing to Ready, and you also get an email.
4. 4When it is Ready, tap Download.

You get a ZIP file with your profile, consents, licences, organizations, logbook (also as CSV), bookings and notifications. You can request one export every 24 hours; a ready file stays available for a limited time, then it shows Expired.

Delete your account

Deleting takes two steps and you have 14 days to change your mind.

1. 1In Privacy & information tap Delete account.
2. 2In Step 1 of 2 · Check read What happens. If you want a copy of your data, tap Export my data first.
3. 3If FIX THIS FIRST appears, fix the items listed: for example, if you are the only administrator of an organization appoint another administrator; if you own a share of an aircraft, leave it with Leave my share or transfer it; if you have an active aircraft, mark it as sold or archive it; if you have an open balance with the co-owners, register a payment; if you have future bookings, cancel them. Then tap Check again.
4. 4ORGANIZATIONS THAT WILL CLOSE lists those where you are the only member: they close with the account but their data is not deleted.

5. 5Tap Continue.
6. 6In Step 2 of 2 · Confirm type your email address in Your email and tap Delete my account.

For your security you need a sign-in from the last 15 minutes. If the app asks, tap Sign in again, then come back to Privacy & information and repeat the two steps.

What happens next

• The account is locked and you are signed out of all devices. During the 14 days the app shows Your account is scheduled for deletion.
• If you change your mind, sign in, tap Cancel deletion and confirm with Keep my account: everything returns as it was. In those days you can also use Export my data.
• After the 14 days your profile, licences, personal documents and personal logbook entries are deleted for good. Flight logs and maintenance records of aircraft used by other people are kept by law, with your name replaced by "Removed user".
• The calendar connected on your phone empties by itself.

Frequently asked questions

Can I change my account email?

Yes. Open Menu > Security > Change email: we send a code to the new address and, until you confirm it, the old email stays valid. The steps are in Account security. The option is not there if you sign in with Apple or Google.

In the Profile the email is shown but cannot be edited.

I can't delete my account

Check FIX THIS FIRST: while an item is open the Continue button does not appear. If in doubt, write to support: in Menu > Guide and support, at the bottom, tap Contact support.

See also: Account security.